- Write It All Down – It is important to write down all of the details relating to your complaint so no information is forgotten and all communications remain consistent. It is also suggested that any communications regarding a complaint are followed up in writing to confirm your complaint and if it was resolved.
- Provide Evidence – Ensuring that all details of the complaint are written down and copies of all communications are kept to back you up if the complaint goes further. Evidence may need to be provided so gather up as much information as you can including receipts, pictures, witness accounts and anything else that you believe will help.
- Don’t Wait to Complain – If you wait too long to complain then your complaint might not be valid anymore as too much time has passed. If you act straight away they are also more likely to realise how unsatisfied you were as you didn’t waste any time telling them about it.
- Know What You Want – However, you do need to be sure of what you want to get from complaining so don’t rush straight into a complaint without thinking this through. Do you simply want to get yourself heard or do you want something specific in return? Ensure that this is clear in your mind and don’t just accept any old offer that comes your way because this may jeopardise your likelihood of getting what you wanted from the start.
- Find Out How Best to Complain – Your are more likely to be successful if you find out how to best complain to the company, it may be that they have a number for you to ring, an email or address for you to formally write to them. Go onto their website or ask in-store how to best make a complaint, there is no point in shouting at random employees as your complaint is unlikely to be formally logged and nothing will come of it.
- How Valid is the Complaint – It is important that you know how legitimate the complaint really is, if the organisation feel they have done nothing wrong this will make it a lot harder to gain anything from complaining. It is helpful to know what your rights are so you won’t be fooled into thinking your complaint is not valid but you must be aware of when to stop. If the complaint has been ongoing for a long time with a lot of time and effort but no results, you should consider if it is worth any more of your time.
- Deal With the Matter as a Small Claim – However if you really do feel that you are owed money from the company but aren’t getting anywhere then you can sue them for less £5000 by making a small claim. Many small claims are undertaken because of unsatisfactory goods or services so you won’t be alone in your determination to get your money back.
For more advice on making a complaint and information on making a small claim, please call us free on 0800 3 10 11 12 to see how we can help you.